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We would love to assist you! Click a box below to quickly get to our Help Guides, your personal Fancards Account and more!

Help Guides

Resources to Help Answer All Your Questions

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Help Guides

Our Help Guides are easy-to-read articles made specifically for your questions. To support your customer experience, you can also access these answers through our FanBot that is located at the bottom right corner of every page of the Fancards website.

Fancards Features

Found your answer? Log into your personal Fancards Account and make use of all the amazing features your Fancard has to offer! Speaking of features, if you have not downloaded the Fancards Mobile App, click here to become the Ultimate Fan.

Customer Service

If you have looked for your question and still cannot find a suitable answer, you can reach out to our customer service representative and they will get back to you as soon as possible.

Our Commitment to Fans

Fancards is dedicated to the customer experience. We understand that, just like the fan experience, our customers want to maximize their use and enjoyment of their Fancard Prepaid Mastercard® and Mastercard® Gift Cards. A commitment to the fans means we work hard to make helping and serving you the focus, not making a profit. That is the way the Fancard Family does business.

Customer service is our top priority. We strive to be undefeated in catering to the customer experience so please reach out to a representative by calling the numbers or sending a message to the email linked above so we can continue to improve.