HELP AND SUPPORT

University Fancards

All trademarks and service marks are the properties of their respective owners. Fancards is a trademark of University Fancards, LLC ® 2021 University Fancards, LLC. All Rights Reserved.

Google Play is a trademark of Google, Inc. Android is a trademark of Google Inc.

Apple, the Apple logo, and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Apple Pay and Apple Wallet are service marks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and the other countries and is used under license.

* Standard text message rates, fees and charges may apply.

Fancard Gift Cards

The Mastercard Gift Card is not available in Vermont or Hawaii. Mastercard Gift Cards are issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. Mastercard is a registered trademark of Mastercard International Incorporated. Card is distributed and serviced by InComm Financial Services, Inc., which is licensed as a Money Transmitter by the New York State Department of Financial Services. Use of Card is subject to Cardholder Agreement. Cards may be used only at merchants in the U.S. and District of Columbia wherever Debit MasterCard is accepted. See Cardholder Agreement for details. Colorado, Maryland, and Texas customers: View information about addressing complaints regarding our money services business.

The Fancard Prepaid Mastercard and Fancard Gift Mastercard are issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. These cards may be used everywhere Debit Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Use of these cards constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.

Ingo Money

Ingo Money is a service provided by Ingo Money, Inc. and First Century Bank, National Association, Member FDIC, subject to Ingo Money and First Century Bank Terms & Conditions and Privacy Policy. Approval review usually takes 3-5 minutes but may take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Unapproved checks will not be loaded to your card. Ingo Money reserves the right to recover funds from bad checks if you knew the check was bad when you submitted it, if you attempt to cash or deposit it elsewhere after funding or if you otherwise act illegally or fraudulently. Fees may apply for loading or use of your card. See your Cardholder Agreement for details.

Patriot Act

Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

Your Privacy

Reminder: Please do not send personal information such as your social security number (SSN), card number or bank account number in your message.

Green Dot

Green Dot is a registered trademark of Green Dot Corporation.